Guilford- Courses Summary
 

Skills Upgrading for Hawker Project

Guilford is one of four selected ATOs chosen by the Singapore WDA to conduct training and assessment for local hawkers and assistants. This is part of the pilot Skills Upgrading for Hawkers Program developed jointly by WDA and the National Environment Agency (NEA) to raise service standards and upgrade skills in the F&B industry. Under this program, hawkers can attend courses in food hygiene, customer service and stall displays and obtain a National certification upon completion of the training and assessment.

WSQ Modules

Certificate Level

  1. Follow Food and Beverage Safety and Hygiene Policies and Procedures
  2. Interact with Guests
  3. Maintain Displays
  4. Prepare for Service
  5. Maintain Food and Beverage Service Environment
  6. Maintain Safe and Secure Working Environment
  7. Prepare Non-Alcoholic Beverages

Higher Certificate Level

  1. Interact with and Serve Food and Beverage Guests
  2. Deliver Service Excellence
  3. Prepare and Serve Alcoholic Beverages
  4. Process Payments
  5. Provide Safety and Security for Guests
  6. Promote Tourism
  7. Provide Wine Service

Advanced Certificate Level

  1. Coordinate Food and Beverage Service
  2. Conduct Orientation and Training
  3. Provide Quality Control for Service
  4. Supervise Staff
  5. Maintain Inventories
  6. Implement Loss Prevention
  7. Conduct Food and Beverage Hygiene Audit
  8. Supervise Bar Service
 
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