Guilford Training Centre

Course Objective
About The Course

Upon completion of the course, candidates will be able to:

Describe signs, stages and causes of conflicts with individuals or groups of people

Describe what is conflict taking into consideration social and cultural differences of parties involved

Name the legal and ethical considerations relating to conflict resolutions

List the organisational policies and procedures which provide clarification or assistance in conflict resolution

Describe potential areas of conflicts with team members

State the methods to resolve conflicts and manage team conflicts effectively

Discuss team conflict resolution roles and responsibilities, significant concerns, and team member responsibilities.

Workplace conflict is inevitable when employees of various backgrounds and different work styles are brought together for a shared business purpose. Conflict can occur when employees with different backgrounds and priorities work together. Conflict can be expressed in numerous ways such as insults , non-cooperation, bullying and anger. Its causes can range from personality clashes and misunderstood communication to organizational mismanagement. The negative effects of workplace conflict can include work disruptions, decreased productivity, project failure, absenteeism, turnover and termination.

This course hopes to bridge the gap, especially for the older generation or practitioners and professionals. The target markets are the general businesses including the retails business , F&B frontline staff and also the kitchen staff. It is imperative that enterprises act swiftly, so that they do not fall behind their collaborative competitors in the industry. To this end, it is imperative that businesses upskill and equip themselves to manage workplace conflict, ways to communicate an organization's conflict resolution procedures and how to measure the effectiveness of those procedures.

Course Content

1. Identify and Address the Causes of Conflict

2. Create a Positive Climate for Resolving Conflicts

Entry Requirements

‘N’ level/’O’ level qualification and above and be able to read and write English at a proficiency level equivalent to the ES WSQ WPL level 3/’N’ level.

At least 3 years working experience in the supervisory/team leader role.

Teacher to Student Ratio

To ensure that all students have sufficient time to learn and practice their skills, we have allocated 1 teacher per 15 students maximum. (1:20)

Duration

The duration of this course will be held for 8 Hours (1 day).

Delivery Method and Assessment

Training delivery is a combination of lectures and group discussion. Assessment consists of practical performance (PP) and oral questioning (OQ).

Certification

Upon successful completion of the programme, candidate will be awarded with WSQ Statement of Attainment (SOA) in Conflict Management by SkillsFuture SIngapore (SSG)

Course Fees

Self-Sponsored:

Full Fee Fee after funding:

$280.00

Full Fee	Fee after funding:
$280.00	For Singapore Citizens / PR Aged 21 years & above $140.00	For Singapore Citizens \| Aged 40 years & above Mid-Career Enhanced Subsidy (MCES) $84.00

For Singapore Citizens / PR
Aged 21 years & above

$140.00

For Singapore Citizens | Aged 40 years & above

Mid-Career Enhanced Subsidy (MCES)

$84.00

Company-Sponsored:

Funding Type	SME \| Enhanced Training Support for SMEs (ETSS)	Non-SME
Course Fee Subsidy*
For Singapore Citizens / PR Aged 21 years	$84.00	$140.00
For Singapore Citizens Aged 40 years	$84.00
Absentee Payroll Funding
For training conducted outside working hours, AP funding is given to the employers to defray the overtime pay that was paid to their employees. Hence to qualify for AP funding, employers must have in place a Human Resource (HR) policy which provides for the payment of overtime pay to employees for these training hours and pay their employees overtime pay for these hours, in accordance with the HR policy.
For Singapore Citizens / PR	capped at $4.50 per hour

*Final funding amount subject to sponsored employee criteria being met.

Note:
1. For more information on SFEC, eligibility criteria and the guide to claim SFEC, please refer HERE
2. Find out more about Absentee Payroll at HERE