Upon completion of the course, candidates will be able to:
Recognise the Diverse Range of Customers and their Needs and Expectations
Develop a Positive Customer Experience by Offering Personalised Service
Exhibit the Qualities and Characteristics of a Service Professional
Understand the go-the-extra-mile service that will benefit oneself and the organisation.
Identify Triggers in Service Environment
Articulate Effective Communication Skills when Interacting with Customers and Escalating Unresolved Service Challenges
Create a Professional Image and Persona
Develop feedback on areas of improvement and unresolved service challenges through proper escalation channels.